Help and support

If you need any help, please get in touch via email: mail@box2boxfootball.com

 

LEGAL OBLIGATIONS

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities. This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

 

​WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data

- Customer number

- Order number

- Name

- Postal Address

- Transaction amount

- Transaction date

 

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Your data lies only with Box2Box Football and HMRC.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is necessary for Box2Box Football to fulfil its legal obligation.

HOW LONG DO WE SAVE YOUR DATA?

We will save your data in compliance with the book-keeping rules in your country.


COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

HOW DO WE USE COOKIES?

We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We will use cookies to save your favourite products. We use session cookies for example when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag. We use both first and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material. Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon. We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will only connect your cookie ID to your personal data submitted and gathered in relation to your account membership, and if you are logged in to your account.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimise our site and present you with relevant material.

HOW LONG DO WE SAVE YOUR DATA?

Box2Box Football does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.


CUSTOMER SERVICE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.

 

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process any data you provide to us, including the following categories

- Contact information such as name, address, e-mail address and telephone number

- Payment information and payment history

- Order information

- All correspondence in the matter

WHO HAS ACCESS TO YOUR PERSONAL DATA?

All customer service queries are processed in-house using open source software and
social media messaging platforms including Facebook, Twitter and Instagram.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is based on Box2Box Football Ltd and its legitimate interest.

HOW LONG DO WE KEEP YOUR DATA?

We will keep your data for 100 days for telephone and e-mails logs and corresponding and for 12 months for case management. For in store complaints your personal data will
be saved for 2 years, except for the US where it is saved for 5 years.

YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:

You have the right to object to the processing of your personal data that is based on Box2Box Football’s legitimate interest. We will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.


DEVELOPMENT

WHY DO WE USE YOUR PERSONAL DATA?

We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data. This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general. The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries. In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.

 

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data if you have chosen to provide it to us: -

- Customer number

- Date of birth (if provided)

- Gender (if provided)

- Country

- Account settings

 

We will process the following categories of personal data if you have made a purchase:

- Order history

- Delivery information

- Payment history

We will also process the following categories of personal data connected to cookies:

- Click history

- Navigation and browsing history

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest. The processing of your personal data provide you with relevant product information is based on our legitimate interest.


ONLINE PURCHASE

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to manage your purchase online at Box2Box Football by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items. We will use your personal data to manage your payments. We will also use your data in order to handle complaints and warranty matters for products. Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process the following categories of personal data:
- Contact information such as name, address, e-mail address and telephone number

- Order information

- Payment information – We have no direct access to your full card information, this information is stored and encrypted externally. This system allows us to process refunds.

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

Your personal data that is forwarded to third parties is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, and payment service providers for your payment.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

The processing of your personal data is necessary for Box2BoxFootball Ltd to fulfill the service of managing and delivering the order to you.

WHAT IS THE LEGAL GROUND TO PROCESS YOUR PERSONAL DATA?

We will keep your data as long as you are an active customer.


DIRECT MARKETING

WHY DO WE USE YOUR PERSONAL DATA?

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails and text messages.

 

WHAT TYPES OF PERSONAL DATA DO WE PROCESS?

We will process following categories of personal data:

- Contact information such as e-mail address, telephone number and postal code

- address

- shopping history

 

WHO HAS ACCESS TO YOUR PERSONAL DATA?

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers. We never pass on, sell or exchange your data for marketing purposes to third parties outside of Box2Box Football.

YOUR RIGHT TO WITHDRAW YOUR CONSENT:

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing. When you do so, Box2Box Football won't be able to send you any further direct marketing offers or information based on your consent. You can opt out from direct marketing by:

- Following the instruction in each marketing post

- Emailing mail@box2boxfootball.com

HOW LONG DO WE SAVE YOUR DATA?

We will keep your data for direct marketing until you withdraw your consent. For e-mail marketing we will consider you an inactive customer if you haven't opened an e-mail within the last two years. After this your personal data will be deleted.

 

 

 

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